Account Settings

• How do I change my time zone setting?
• How do I exclude internal traffic from my reports?

Claiming Domains

• What is the difference between an entity and a domain in the Mange Websites tab?
• Which metric should I use to compare to my web analytics implementation?
• What should I do if my domain is greyed out in the search box indicating that it has already been claimed?
• Why do I have to claim my domain?

Tagging

• My project uses ProGuard. Does the comScore library require some specific ProGuard configuration?
• Will comScore receive measurements if my application user is currently roaming?
• Will comScore receive measurements if my application user is not connected to the internet?
• How can I change my application name that is reported to comScore?
• Will adding the comScore library slow down the application?
• Do I have to re-submit my app?

> See all 21 articles

Eligibility

• What if comScore lists URLs in the Non-Tagged URLs report that should not be counted in my traffic?
• What are Non-Tagged URLs when managing my entities?
• How do I improve my eligibility calculations?
• Why is a URL showing eligibility below 80% when it is fully tagged?
• What does my eligibility need to be in order to be eligible for Unified reporting?
• What is eligibility?

Comscore Dictionary Questions

• How can I get my traffic assigned to another publisher in the comScore Dictionary?
• What if I want to add a new Property to the Dictionary?
• How can I add a new Reportable Domain to the comScore Dictionary?
• Why can't I access the comScore Dictionary tab?
• What is the comScore Dictionary?

Media Metrix UDM

• In what services will panel-centric Unified metrics be reported?
• For sites and ad networks that tag, where will the panel-centric Unified metrics be reported? Will these metrics replace those reported purely off the panel in comScore Media Metrix?
• How is comScore's approach to Unified Digital measurement unique?
• What does Media Metrix UDM mean for the digital advertising industry?
• What is Media Metrix UDM?

Library Implementation

• Will comScore receive measurements if my application user is currently roaming?
• Will comScore receive measurements if my application user is not connected to the internet?
• Do I have to re-submit my app?
• My project uses ProGuard. Does the comScore library require some specific ProGuard configuration?
• How can I change my application name that is reported to comScore?
• Will adding the comScore library slow down the application?

> See all 7 articles

GDPR

• What is GDPR?
• What does GDPR mean for digital data collection?
• What do I need to do to update my tagging for GDPR compliance?

Miscellaneous

• How will Traffic Assignment Letters (TALs) be treated in this system?
• Is comScore Direct available around the world?
• After the comScore tags are implemented on my content, how long does it take to start seeing results in the comScore Direct portal?
• What information does comScore Direct collect through the tag?

Payment

• What is the comScore refund policy?
• Can I cancel my subscription?
• Is my payment information secure?
• What payment methods does comScore accept?
• How do I update the expiration date of my credit card?
• How do I change my payment method?

> See all 8 articles